Privacy Policy

About this policy

This Privacy Policy explains how The SEND Solution Ltd (Company Number: 17223181) collects, uses, stores, and shares your personal information when you use our website at thesendsolution.com or engage our SEND consultancy and advocacy services. Please read this policy carefully. By using our website or services, you acknowledge that you have read and understood this policy.

Information we collect

We collect personal information in the following ways:

Information you provide to us

• Your name, email address, and telephone number when you contact us or make a booking;
• Information about your child or young person's SEND needs, educational history, and any ongoing proceedings;
• Payment information when you purchase our services (processed securely by our payment provider — we do not store card details);
• Any other information you choose to share with us in correspondence.

Information collected automatically

• Technical data such as your IP address, browser type, and operating system;
• Usage data including pages visited, time spent on the site, and referring URLs;
• Cookie data — see our cookie notice below.

How we use your information

We use your personal information to:

• Provide, manage, and improve our SEND consultancy and advocacy services;
• Respond to your enquiries and communicate with you about your case;
• Process bookings and payments;
• Send you service-related communications (such as booking confirmations and appointment reminders);
• Send you updates, newsletters, or promotional information where you have consented to receive these (you may opt out at any time);
• Comply with our legal and regulatory obligations;
• Analyse website usage to improve our online services.

Sharing your information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Trusted associate advocates who assist in delivering your case, bound by the same confidentiality obligations;
• Payment processors to handle transactions securely;
• IT and software providers who support our business operations, under appropriate data processing agreements;
• Professional advisers such as legal advisers, where necessary;
• Regulatory authorities or law enforcement where required by law.

Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience and analyse website traffic. We use:

• Essential cookies: necessary for the website to function correctly;
• Analytics cookies: to understand how visitors use our site (e.g. Google Analytics). These are only set with your consent.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the website.

Data retention

We retain your personal data for as long as necessary to provide our services and comply with our legal obligations. Client case files are typically retained for six years following the conclusion of a matter. Website enquiry data is retained for up to two years. We will securely delete or anonymise data when it is no longer required.

Your rights

Under UK GDPR, you have the right to access, correct, delete, or restrict the processing of your personal data, and to object to certain types of processing. You also have the right to data portability. To exercise any of these rights, please contact us at [email protected].

If you are unhappy with how we have handled your personal data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal information.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date. We encourage you to check this page periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at [email protected].

The SEND Solution Ltd
Suite G04, 1 Quality Court, Chancery Lane, London, England, WC2A 1HR
Registered in England and Wales. Company Number: 17223181.