Terms of Use

Acceptance of terms

By accessing and using the website at thesendsolution.com, you accept and agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree to these terms, please do not use this website. These terms apply to all visitors, users, and others who access or use the website.

This website is operated by The SEND Solution Ltd (Company Number: 17223181), registered in England and Wales, with registered office at Suite G04, 1 Quality Court, Chancery Lane, London, England, WC2A 1HR.

Use of the website

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others. You must not:

• Use the website in any way that violates applicable local, national, or international law or regulation;
• Transmit any unsolicited or unauthorised advertising or promotional material;
• Attempt to gain unauthorised access to any part of the website or its related systems;
• Introduce viruses, trojans, worms, or other malicious or harmful material;
• Reproduce, duplicate, copy, or resell any part of the website in contravention of these terms;
• Use the website to collect or harvest personal data about other users.

Nature of our services

The SEND Solution provides specialist SEND consultancy, advocacy, and case management services to families in England. Our services are provided by trained SEND advocates and consultants. Please note:

• We are not a law firm and do not provide regulated legal advice. Our services constitute specialist SEND advocacy and consultancy informed by SEND law;
• The information on this website is provided for general informational purposes only and does not constitute legal advice;
• Every family's situation is unique. Information on this website should not be relied upon as a substitute for professional advice tailored to your specific circumstances;
• We recommend that you seek independent legal advice for complex legal matters.

Service terms and bookings

When you book a service with The SEND Solution, you enter into a separate service agreement with us. The specific terms applicable to each service, including fees, cancellation policies, and scope of work, will be confirmed at the time of booking. By making a booking, you agree to those terms.

We reserve the right to decline or cancel a booking at our discretion, in which case any payment made will be refunded in full.

Cancellation and refunds

Cancellation and refund terms vary by service type. Please refer to the specific terms provided at the time of booking. As a general guide:

• Cancellations made more than 48 hours before a scheduled appointment will receive a full refund;
• Cancellations made within 48 hours of a scheduled appointment may be subject to a cancellation fee;
• For written services (such as EHCP checks), refunds are not available once work has commenced.

If you have any questions about cancellations or refunds, please contact us at [email protected].

Intellectual property

All content on this website, including text, graphics, logos, and images, is the property of The SEND Solution Ltd or its licensors and is protected by copyright law. You may not reproduce, distribute, or create derivative works from any content on this website without our prior written permission. Please refer to our Copyright Notice for further details.

Disclaimer of warranties

This website is provided on an "as is" and "as available" basis. We make no representations or warranties of any kind, express or implied, as to the operation of the website or the accuracy, completeness, or currency of any information on it. To the fullest extent permitted by law, we disclaim all warranties, express or implied.

Limitation of liability

To the fullest extent permitted by applicable law, The SEND Solution Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of this website or our services. Our total liability to you for any claim arising out of or in connection with these terms shall not exceed the amount paid by you for the relevant service.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

Third-party links

This website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Governing law

These Terms of Use and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales.

Changes to these terms

We reserve the right to update these Terms of Use at any time. Changes will be posted on this page with an updated date. Your continued use of the website after any changes constitutes your acceptance of the revised terms.

Contact us

If you have any questions about these Terms of Use, please contact us at [email protected].